DO YOU HAVE QUESTIONS?
WE HAVE ANSWERS!
OUR PRODUCTS
WHAT MATERIAL ARE THE ABSORBERS MADE OF?
The high sound-absorbing effect of our acoustic elements is created either by the fabric of the PES staple fibers from which our acoustic fleece is made. Or through the excellent acoustic properties of the stone wool, which is surrounded by a wooden frame.
The proportion of recycled PET in the acoustic fleece is around 60%. The fleece is dimensionally stable, tear-resistant, allergy-friendly and has been awarded an Ökotex Standard 100 and can be recycled again.
The stone wool is also recyclable.
The colorful covers of all acoustic panels consist of an acoustic fabric with a linen-like structure. In this way, the sound waves are transmitted to the core made of PET fleece and the high degree of sound absorption is achieved.
CAN I WASH ALL ACOUSTIC PANELS?
The PET fleece itself can be wiped with a damp cloth and vacuumed.
You can remove the colorful covers of the sound absorbers made of PET fleece and wash them at 30°C in the washing machine on a delicate program.
HOW DO I BEST ARRANGE THE PANELS?
You get the best effect when you install ceiling and wall panels together, as you can absorb the sound waves on all sides of the room.
If this is not possible, spread the wall panels around the room. This will prevent the walls from reflecting too many sound waves.
It is best to arrange the ceiling panels generously over the area where you want them to work. In this way, many sound waves are captured directly.
HOW DO I INSTALL THE PANELS ON THE WALL?
All ceiling panels are attached to the ceiling with screws and dowels.
With the panels made of PET fleece we provide you with screw hooks that you simply screw into the panels by hand. Make sure the breakpoints are symmetrically aligned.
Then thread the rope through the opening of the wire rope holder with hook. The screws, dowels and the counterpart to the cable holder are screwed into the ceiling using a drill.
Then you screw on the screw hook and adjust the rope length. Complete!
Also to the panels with wooden frame you attach hooks. These are then hung directly on the hooks on the ceiling.
The hooks are already attached to the panels of the first generation, which you can buy in the sale. The rope is hung on this, which you then have to attach to the counterpart in the ceiling.
HOW DO I INSTALL THE PANELS ON THE CEILING?
Die Wandpaneele aus PET-Vlies werden mit einem Klettsystem befestigt. Die Klettstreifen sind auf der Rückseite selbstklebend, sodass du nur die Folie abziehen musst.
Säubere die Wand vor der Befestigung von Staub. Bitte berühre die Klebeseite der Klettstreifen nicht mit deinen Fingern, da der Halt durch den Talg auf der Haut sonst nachlassen kann.
Drücke die Klebestreifen ca. 15 Sekunden an die Wand, damit die Klebeseiten gut haften können. Richte dein Paneel an der Wand aus und drücke es anschließend ca. 15 Sekunden auf den Punkten der Klettstreifen gegen die Wand.
Sollte die Platte schief hängen, kannst du sie mithilfe der Klettstreifen jederzeit neu ausrichten.
Die Akustikplatten der Serie DIVID werden mit doppelseitigem Klebeband an der Wand befestigt. Schneide das Klebeband so von der Rolle, dass es immer die Hälfte jeder Seitenlänge der Platte ausmacht. Klebe es mit ca. 5 cm Abstand von der Kante entlang auf das Paneel an. Anschließend richte die Platte an der Wand aus und klebe sie fest.
Die Wandpaneele mit Holzrahmen werden mit Dübeln und Schraubhaken geliefert, die du in die Wand schrauben musst.
DO I HAVE A RIGHT OF RETURN?
Yes. If the products arrive damaged, the statutory warranty obligation will of course apply.
We also offer you a 30-day return policy for unused and undamaged items, starting with the receipt of the item.
The refund applies to the purchase price of the acoustic panels. The shipping costs are excluded.
EVERYTHING ABOUT SHIPPING
HOW LONG DOES THE DELIVERY TAKE?
The delivery time is indicated directly for each product.
HOW DO RETURNS WORK?
It is best if you contact us in writing using the contact form on the homepage or the e-mail address service@silent4.com and describe the reason for your return. If you have received damaged items, please contact us by email and attach photos.
We will then send you a link for the return label.
Well packaged and with this shipping label attached, you can then return the package to us in a GLS parcel shop.
WHICH SHIPPING SERVICE PROVIDER WILL MY PACKAGES COME WITH?
We ship all our packages throughout Europe with GLS.
HOW ARE THE SHIPPING COSTS CALCULATED?
The shipping costs are calculated according to the item weight.
Fabric samples will be sent with no shipping fees.
Do you need help? Contact us!
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