Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity:

A. CANCELLATION POLICY

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within 30 days without giving any reason.

The cancellation period is 30 days from the day on which you or a third party named by you, other than the carrier, took possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (Silent4 GmbH, Kreuzgasse 34/16, 1180 Vienna, Austria, Tel.: +436506520034, Email: service@silent4.com) by means of a clear declaration (e.g. with the letter sent by post or email) about your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

CONSEQUENCES OF REVOCATION

If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us or to Silent4 GmbH, Klugargasse 18, 1230, Vienna, immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.

We will cover the return shipping costs.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

EXCLUSION OR: PREMATURE EXPIRATION OF THE RIGHT OF CANCELLATION 

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

GENERAL INFORMATION

1) Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not send the goods back to us carriage paid.
3) Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. CANCELLATION FORM

If you want to cancel the contract, please fill out this form and send it back.

At

Silent4 GmbH
Kreuzgasse 34/16
1180 Vienna
Austria
Email: service@silent4.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)

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Ordered on (*) ____________ / received on (*) __________________

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Name of the consumer(s)

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Address of the consumer(s)

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Signature of the consumer(s) (only for paper notification)

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Date

(*) Please delete if not applicable